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    題名: 委外管理、風險評估與評選機制之研究
    其他題名: A study on outsourcing management, risk assessment and selection mechanism
    作者: 王惠貞;Wang, Hui-chen
    貢獻者: 淡江大學國際商學碩士在職專班
    林宜男;Lin, Yi-nan
    關鍵詞: 委外;委外決策;委外管理;委外風險評估;委外評選機制;客戶服務中心;Outsourcing;Outsourcing Decision-Making;Outsourcing Management;Outsourcing Risk Assessment;Outsourcing Selection Mechanism;Customer Contact Center
    日期: 2008
    上傳時間: 2010-01-11 01:29:44 (UTC+8)
    摘要: 對於美國及其他西方經濟體的成長和成功,委外扮演著關鍵角色。委外已成為時勢的潮流,九成以上的企業均表示,委外是其整體商業策略的重要一環。人們都希望自己可以像超人一樣,把每一件事情都做到盡善盡美。但是能力再強的人,也要放對位置,才能發揮其專長做好事情。企業需要將時間及精力,投注在其最專精的核心事業上,將非核心業務釋放出來,委外給專業服務廠商,這樣才能將公司資源集中在產能最大的業務上。


    For the United States and other western economies in the growth and success, outsourcing plays a key role. Outsourcing has become the trend of the times, over 90% of the enterprises said that the outsourcing of its overall business strategy is an important part. People want to be like Superman, just as every one else to perfection. However, the capability to strong people, we should also take the position, can play its expertise do things. Enterprises will need time and effort, betting its most expertise in the core business and non-core business will be released, to the outsourcing of professional services firms, in order to concentrate resources in the company''s largest production business.

    Outsourcing decision-making is a very complicated which needs to take various foctors into considerations. The companies have long-term impact, so enterprises must understand the objectives, identify the crux of the problem. Once outsourcing decision-making is implemented, will cost the company an important resource. Outsourcing should be fully aware of the risk, then assess whether outsourcing should be adopted to solve the problem. Outsourcing decisions, related to outsourcing and the key theory as a basis for decision-making, find the appropriate service provider, the two sides signed the lease in order to protect and cooperative relations, and strengthen management processes. When enterprises are facing global popularity of the wave of outsourcing customer service, should continue to invest in the purchase of equipment to strengthen staff training and management, or directly to the professional customer service outsourcing company, in order to save manpower and management? Whether outsourcing for enterprises to reduce costs the best way out? The assessment of risks and the benefits of outsourcing? Will reduce the loss of customer information or customer satisfaction?

    Outsourcing of this study through the collation of relevant literature on, to let enterprises for the benefits of outsourcing and risk, as well as possible future problems facing them and to have a comprehensive understanding. In order to make the most appropriate outsourcing decision-making, selected the best managed services vendors in order to achieve a perfect partnership, the potential reward for the enjoyment of outsourcing and improve the chances of success of outsourcing.
    顯示於類別:[國際企業學系暨研究所] 學位論文


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