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|Other Titles: ||A study on outsourcing management, risk assessment and selection mechanism|
|Authors: ||王惠貞;Wang, Hui-chen|
|Keywords: ||委外;委外決策;委外管理;委外風險評估;委外評選機制;客戶服務中心;Outsourcing;Outsourcing Decision-Making;Outsourcing Management;Outsourcing Risk Assessment;Outsourcing Selection Mechanism;Customer Contact Center|
|Issue Date: ||2010-01-11 01:29:44 (UTC+8)|
For the United States and other western economies in the growth and success, outsourcing plays a key role. Outsourcing has become the trend of the times, over 90% of the enterprises said that the outsourcing of its overall business strategy is an important part. People want to be like Superman, just as every one else to perfection. However, the capability to strong people, we should also take the position, can play its expertise do things. Enterprises will need time and effort, betting its most expertise in the core business and non-core business will be released, to the outsourcing of professional services firms, in order to concentrate resources in the company''s largest production business.
Outsourcing decision-making is a very complicated which needs to take various foctors into considerations. The companies have long-term impact, so enterprises must understand the objectives, identify the crux of the problem. Once outsourcing decision-making is implemented, will cost the company an important resource. Outsourcing should be fully aware of the risk, then assess whether outsourcing should be adopted to solve the problem. Outsourcing decisions, related to outsourcing and the key theory as a basis for decision-making, find the appropriate service provider, the two sides signed the lease in order to protect and cooperative relations, and strengthen management processes. When enterprises are facing global popularity of the wave of outsourcing customer service, should continue to invest in the purchase of equipment to strengthen staff training and management, or directly to the professional customer service outsourcing company, in order to save manpower and management? Whether outsourcing for enterprises to reduce costs the best way out? The assessment of risks and the benefits of outsourcing? Will reduce the loss of customer information or customer satisfaction?
Outsourcing of this study through the collation of relevant literature on, to let enterprises for the benefits of outsourcing and risk, as well as possible future problems facing them and to have a comprehensive understanding. In order to make the most appropriate outsourcing decision-making, selected the best managed services vendors in order to achieve a perfect partnership, the potential reward for the enjoyment of outsourcing and improve the chances of success of outsourcing.
|Appears in Collections:||[國際企業學系暨研究所] 學位論文|
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