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|Other Titles: ||A study of construction of evaluation indicators for e-learning effectiveness of public sectors|
|Authors: ||羅百萱;Lo, Pai-hsuan|
|Keywords: ||公部門;數位學習;評鑑指標;德懷術;public sector;E-Learning;evaluation indicator;Delphi technique|
|Issue Date: ||2010-01-11 00:38:37 (UTC+8)|
Recently, the government starts to hold many e-learning courses for the training of civil servants. However, there is no evaluation criteria to understand the effectiveness of e-learning in public sectors and that makes them unable to assess the overall effectiveness precisely. Therefore, this study is to develop a series of evaluation indicators for e-learning effectiveness to help the public sectors to get the suggestions of improvement and the references of making decision, and indeed to comprehend the overall effectiveness of e-learning clearly .
This study begins with the relevant literature review and develops the first Delphi technique questionnaire, and then invites 8 experts as panelists for Delphi study. Conducting three times of Delphi technique questionnaire survey, a consensus from the experts was obtained and the “evaluation indicators for e-learning effectiveness of public sectors” was established. This evaluation criteria consist of five dimensions, including reaction, learning, behavior, result and return on investment (ROI), and 73 indicators were detailed divided. The results are listed as follows:
1.The evaluation indicators under reaction dimension include “The satisfaction of organization of e-learning in public sector”, “The satisfaction of the network environment and information equipment of e-learning in public sector”, “The satisfaction of system services of e-learning in public sector”, ” The satisfaction of instructional materials of e-learning in public sector”.
2.The evaluation indicators under learning dimension include “the knowledge enhancement after attending e-learning”, “the skill improvement after attending e-learning”.
3.The evaluation indicators under behavior dimension include “the behavior resulted from the knowledge enhancement, skill improvement and attitude transformation after attending e-learning”.
4.The evaluation indicators under result dimension include “the elevation of the service output and the service quality resulted from e-learning”, “the condensation of time resulted from e-learning”, “the advance of customer satisfaction resulted from e-learning”.
5.The evaluation indicators under ROI dimension include “the benefits induced by e-learning”, “the cost induced by e-learning”.
Based on the results, suggestions on the application of the evaluation indicators for e-learning effectiveness of public sectors and further research were provided. The e-learning effectiveness evaluation was expected to be emphasized by the government so as to advance the evaluation levels in the future.
|Appears in Collections:||[Graduate Institute & Department of Educational Technology ] Thesis|
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