English  |  正體中文  |  简体中文  |  Items with full text/Total items : 49942/85109 (59%)
Visitors : 7786572      Online Users : 78
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/31306

    Title: 大學生對學生服務機制滿意度之調查研究
    Other Titles: A study on the satisfaction of university student services of college students
    Authors: 廖中天;Lia, Chung-tang
    Contributors: 淡江大學教育科技學系碩士在職專班
    高熏芳;Kao, Hsun-fung
    Keywords: 大學生;學生服務;學生發展;滿意度;under-graduate student;student service;student development;degree of satisfaction
    Date: 2007
    Issue Date: 2010-01-11 00:30:49 (UTC+8)
    Abstract: 本研究主要目的在探討大學生對學校提供之學生服務機制的滿意度,其中學生服務機制分為:學業發展服務、生理發展服務、心理發展服務、生涯發展服務與社會發展服務等五個面向;另外滿意度包括瞭解大學生對於服務內容、人員以及管道看法,以及探討不同背景變項大學生對學生服務機制滿意度之差異看法。
    The purpose of this study is to investigate university students’ degree of satisfaction to the service mechanisms in the campus. The university student service mechanisms include five dimensions which are the academic development, physiological development, mental development, career development and social development. In addition, the degree of satisfaction can be reflected from student’s attitude toward the service content, service personnel and service channel. This research also analyzes the differences of responses in terms of students’ characteristics.

    2,000 questionnaires were sent to students chosen randomly from 29 universities and colleges. There were 1,711 returned and the valid rate of return is 85.56%. The results of the research indicated that students were satisfied on the “academic development” services. However, ”social development” services were regarded as dissatisfied by the students. Most students have higher degree of satisfaction on non-digital library resources, digital library resources and financial assistance. Services with lower satisfactions include dining services, inter-school activity and legal counseling. In addition, there are significant differences among different grades regarding to the above mentioned five services mechanisms.

    This research also made the following suggestions for the universities to improve their student services:
    1. Designing extracurricular activities relating to ”independent thinking” or “problem-solving training” which will enhance students’ social abilities.
    2. Strengthening the staff training on student services in order to provide satisfying services to the students.
    3. Paying more attention to those service items that are dissatisfied most by students.
    4. Reconsider rights and interests of female students which are ignored.
    5. Reengineering the student service units and procedures in order to improve students’ satisfaction toward universities.
    Appears in Collections:[教育科技學系暨研究所] 學位論文

    Files in This Item:

    File SizeFormat

    All items in 機構典藏 are protected by copyright, with all rights reserved.

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - Feedback