The purpose of this study was to investigate the factors affecting the implementation of training evaluation at a life insurance company. A qualitative research methodology was adopted and in-depth interviews and document analysis were utilized to the gather research data. In the study, the synthesis of literature review was used to develop interview protocol. Research participants were nine adult workers who worked on positions related to the planning of training and evaluation. Interview content was tape-recorded and converted into transcripts. The transcripts were then coded and analyzed to establish the research findings and conclusions.
The conclusions of the research were:
1.The enterprise background, including organizational culture, attribute, invested resources, strategic planning, policies, work design, and management support, affects the implementation of training evaluation.
2.The study finds six process-related factors influencing the implementation of training evaluation, namely evaluation planning, methods, criteria, utilizations of data, and evaluation competency.
3.The study discovers that the trainees’ personal traits, age, attitudes, and work conditions affect their commitment to training evaluation.
4.The study learns that the administrative sector of training evaluation does influence the implementation of evaluation in terms of their professional attitudes and work conditions.
Based on such findings, the study makes recommendations, concerning evaluation planning, implementation, and data reporting. The study concluded with suggestions for future studies.