English  |  正體中文  |  简体中文  |  Items with full text/Total items : 51776/86996 (60%)
Visitors : 8378911      Online Users : 110
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/31162

    Title: 臺北縣國民小學教師理想與實際服務品質知覺差異之研究
    Other Titles: The study of difference between ideal quality and real service in Taipei county primary school teacher
    Authors: 唐文達;Tang, Wen-ta
    Contributors: 淡江大學教育政策與領導研究所碩士在職專班
    洪啟昌;Hung, Chi-chang
    Keywords: 國小教師;服務品質;服務品質量表;Primary School Teacher;Service Quality;SERVQUAL
    Date: 2009
    Issue Date: 2010-01-11 00:20:27 (UTC+8)
    Abstract: 本研究旨在探討臺北縣國民小學教師理想與實際服務品質知覺現況及差異情形,並據以提出結論與建議,期能提供教育機關與國民小學改善服務品質的參考。本研究採取文獻分析、問卷調查法進行研究,首先,蒐集相關文獻,探討服務品質之意義、構面、與測量的相關研究;利用問卷調查臺北縣國民小學教師服務品質的現況資料,將實徵料進行統計分析,最後綜合研究發現做成結論,並提出具體建議。
    The approach of this study was to probe into the differences of perceptions for teachers, toward to the ideal and the actual elementary schools'' service quality in Taipei county, and to propose conclusions and suggestions. The study utilized literature analysis, questionnaire investigation as the methods. In this research, we started with collecting the related literature for discuss the meaning, the dimension, and the measurement of service quality. Then, we explored the status of the elementary school teachers'' service quality by a questionnaire. This questionnaire developed in this research was to make a survey on 575 elementary school teachers according to type of school size in the Taipei county and we selected 484 valid samples for statistical analysis in this survey. The statistical methods used here were Average, Standard Deviation, T-TEST, Oneway ANOVA. The results were as follows :
    1. The elementary school teachers in Taipei county hold high expectation in the school services quality.
    2. The elementary school teachers in Taipei county hold positive perception in the school services quality.
    3. It exists a gap in the elementary school services quality in Taipei county, especially in the dimension of tangibility.
    4. It exists a gap of services quality in the gender differences.
    5. It exists a gap of services quality in the different positions.
    6. Hypothesis :
    a. Expectation : It proves an obvious diversity in the different year of service, academic background, position and school scope.
    b. Perception : It proves an obvious diversity in the different gender, year of service, academic background and position.
    c. Gap : It proves an obvious diversity in the different gender, year of service, academic background, position and school scope between the school service quality and the expectation/perception.
    According to the conclusions, suggestions for the administrations and elementary schools were as follows :
    I. Suggestions for the administrations :
    1. To inspect the distribution of educational resources, and to enrich the educational facilities
    2. To increase the subsidies for teachers
    3. To enforce the service philosophy toward to customer
    4. To build up the goal of school service quality
    5. To expand the human resources administration
    6. To reward the performer in the administrative service
    II. Suggestions for the elementary schools :
    1. To improve the school environment, and to enrich the teaching equipment
    2. To enforce a platform of communication and co-ordination for teachers
    3. To build up a system for the movement of positions
    4. To through out the re-construction by organization, and to increase the administrative human resources
    5. To increase the school service quality by regular self-evaluation
    Appears in Collections:[教育政策與領導研究所] 學位論文

    Files in This Item:

    File SizeFormat

    All items in 機構典藏 are protected by copyright, with all rights reserved.

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - Feedback