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    題名: 高等教育教學品質管理系統內涵之研究
    其他題名: A study of the components of instructional quality management system in higher education
    作者: 梁淑芬;Liang, Shu-fen
    貢獻者: 淡江大學教育政策與領導研究所碩士班
    張家宜;Chang, Flora Chia-i
    關鍵詞: 全面品質管理;教學品質;教學系統發展;教學品質管理系統;高等教育;Total quality management;Instructional quality;Instructional system development;instructional quality management system;higher education
    日期: 2005
    上傳時間: 2010-01-11 00:13:05 (UTC+8)
    摘要: 本研究旨在透過專家一致性的意見,界定出適用高等教育教學品質管理系統之內涵元素。採用文獻分析、專家意見及模糊德菲法,作為高等教育機構教學品質管理系統內涵之建構,依據國內外相關文獻編成「高等教育教學品質管理系統內涵元素調查問卷」,發給專家群共24人進行施測。利用模糊德菲法進行高等教育教學品質管理系統內涵贊同程度排序,進而界定出高等教育教學品質管理系統之內涵元素。

    經由上述研究過程,獲致以下結論:
    一、高等教育機構教學品質管理系統之內涵應包含:輸入元素、教育過程元素、
    輸出元素、回饋元素等四個面向。
    二、高等教育教學品質管理系統內涵元素重要程度:1.輸入元素重要程度依序為建立教師任用制度、建立招生制度。2.教育過程元素重要程度依序為建立教學資源系統、建立教學行政支援系統、成立專責單位或組織、建立學生學習資源系統、以及建立課程發展系統。3.輸出元素重要程度依序為建立學生學習成果評量制度及建立教師學術成果評量制度。4.回饋元素重要程度依序為建立教師教學資源系統評鑑、建立學生學習資源系統評鑑、建立教學行政支援系統評
    鑑及建立課程發展系統評鑑。

    根據研究結果,提出以下幾點研究建議:
    一、對高等教育機構的建議
    (一)輸出元素應著重:建立學生學習成果評量制度及教師學術成果評量制度。
    (二)輸入元素應著重:建立教師任用制度及招生制度。
    (三)教育過程元素應著重:1.建立教學資源系統2.建立教學行政支援系統3.成立專責單位或組織4.建立學生學習資源系統5.建立課程發展系統。
    (四)回饋元素應著重:建立教育品質系統評鑑制度,包括建立1.教師教學資源系統評鑑2.學生學習資源系統評鑑3.教學行政支援系統評鑑4.課程發展系統評鑑。
    二、對高等教育追求教學卓越的建議
    (一)輸出元素:建立學生學習成果評量制度為最重要,其次為建立教師學術成果
    評量制度。
    (二)輸入元素:建立教師任用制度以教師任用與遴選最重要,建立招生制度以招
    收符合各系標準之學生。
    三、對未來研究的建議
    (一)研究對象:擴大研究對象範圍,如大專院校高階主管、教師及教學行政人員。
    (二)研究內容:對教學品質管理系統內涵項目元素之策略做更深一層的規劃與探討。
    (三)研究方法:增加訪談次數及提供開放性意見調查,廣泛蒐集相關意見,使研
    究內容更具嚴謹與精確性。
    The purpose of this study is to define the components suitable for instructional quality management system in higher education through expert review. This study adopted literature, expert review, and Fuzzy Delphi methods to delineate the instructional quality management system in higher education. A survey designed by the researcher based on the related literature was completed by twenty-four experts. Finally, the researcher employed Fuzzy Delphi to sort and define these components in instructional quality management system in higher education.

    Two major conclusions were yielded from this research:
    1. The components of instructional quality management system in higher education should include (1) output components, (2) input components, (3) educational process components, (4) feedback components.
    2. The important degree components of instructional quality management system in higher education.
    (1)The input components should include administrative faculty and student recruiting systems.
    (2)The educational process components should include instructional resources system, the administrative supporting system, responsible organization, student learning resources system, and curriculum development system.
    (3)The output components should include the assessments systems to evaluate students’ learning performance and the faculty’s academic performance.
    (4)The feedback components should include the assessment systems to evaluate faculty’s teaching resources system, students’ learning resources system, administrative supporting system, and curriculum development system.

    This study suggests:
    1. To higher education institutions:
    (1) Output components: should include the assessments systems to evaluate students’ learning performance and the faculty’ academic performance.
    (2) Input components: should include faculty’s and student recruiting systems.
    (3) Educational process components: should include instructional resources system, the administrative supporting system, responsible organization, student learning resources system, and curriculum development system.
    (4) The feedback components: should include the assessment systems to evaluate faculty’s teaching resources system, students’ learning resources system, administrative supporting system, and curriculum development system
    2. To higher education institutions planning to purse quality :
    (1) Output components: The most important components is to create the assessment system to evaluate students’ learning performance. The second components is to create the assessment system to evaluate faculty’s academic performance.
    (2) Input components: The most important components is to build the faculty recruiting system to evaluate and encourage faculty’s performance. The second components is to create student recruiting system through multiple enrollment programs. It is important to recruit faculty and students meeting academic standards.
    3. To future research:
    (1) Participants: It is suggested to expand the participants to administrators, faculty, staff and students in colleges and universities.
    (2) Research design: It is suggested to conduct in-depth analysis of components in the teaching quality management system in higher education.
    (3) Research method: It is suggested to adopt interviews and open-ended surveys to collect opinions to increase the correctness of this study.
    顯示於類別:[教育政策與領導研究所] 學位論文

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