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    Title: 基層與管理層人力精簡對企業績效的影響
    Other Titles: The effect of downsizing staff level and management level on corporate performance
    Authors: 李婷婷;Lee, Ting-ting
    Contributors: 淡江大學全球華商經營管理數位學習碩士在職專班
    林谷峻;Lin, Ku-jun
    Keywords: 人力精簡;績效;內部績效;外部績效;人力精簡階層影響;Human resource downsize;Performance;interior performance;exterior performance;the effects of human resource downsize on classes
    Date: 2009
    Issue Date: 2010-01-10 23:04:06 (UTC+8)
    Abstract: 台灣近年來由於經營環境國際化、多角化、資訊化的轉變,傳統企業面臨了產業結構劇變與新型態企業經營型態崛起,造成經營成本的不斷攀升增加經營上之困難,當組織績效創造的能力降低無法繼續開源時,僅能降低成本使成為組織創造利潤的來源。在組織開創利潤績效的腳步跟不上現今瞬息萬變之經營環境轉變的同時,組織內部之節流是必然的策略,而人力精簡即成為企業節省成本最立竿見影的方式。若人力資源未能善其用,企業組織將面臨績效及產值低落,影響企業經營困難,致使面臨經營危機。因此企業如何從中取得人力資源分配的平衡,使其績效產值最大化、成本最小化,以達成企業組織經營之目標。

    研究目的:
    一、建構管理與基層人員人力精簡與績效之衡量指標。
    二、建構管理與基層人員人力精簡與績效之效能衡量模式。
    三、建構管理與基層人員人力精簡與績效之衡量模式,進行實證及比較分析,並作為擬定組織管理策略之依據與參考。

    研究的結果歸納如下:
    1.員工對於組織內部進行基層人力精簡時,員工認同感影響工作士 氣。
    2.工作士氣影響不單僅為內部個人績效與離職率,還包括對其組織外部績效之影響。
    3.公司大小、公司地理因素及伙伴關係之客戶職位與部門與組織內部進行人力精簡皆有其重要的影響性。
    4.企業組織變革對外部績效之客戶忠誠度有重要之影響。
    The business environment in Taiwan has been globalized, diversified, and growing dependent on information technology in recent years. Due to this change, the traditional businesses are encountering drastic structure change in their industries and facing the rise of new competitive business models. This causes the business cost to keep climbing and the difficulty for continually staying in the business. When an organization’s ability to generate income is lowering to a point that it can’t create profit, the only way to create profit will be reducing the cost. When the pace for an organization to create profits can’t keep up with the constant changing business environment, the cost reduction within the organization will become the necessary strategy. As for that, business will get the most instant cost reduction result by human resource downsizing. If the human resources are not fully utilized, a business organization will face its performance and value to decline; its operation will run into trouble and even fall into crisis.

    Therefore, how does a business obtain the balance on human resource distribution to maximize performance outputs, minimize cost and achieve its goal of operation.

    Research Goals:
    I.Building the measuring indicators for performance and downsizing of the basic-level employees and management.
    II.Building the effects measuring model for performance and downsizing of the basic-level employee and management.
    III.Building the measuring model for performance and downsizing of the basic-level employees and management, conduct empirical experiments and comparative analysis, use the results as reference and base to formulate organizational management strategies.

    The conclusion of the research results are below:
    1.When the inside of an organization undergoes downsizing of the basic-level employees, the employees’ empathy toward each other will affect work morals.
    2.Work morals not only affect personal performance and turn over rate interiorly; it also affects organizational performance exteriorly.
    3.The effect of customers’ characteristics on organizational reform is a less common research topic right now. Our research tested and verified that company sizes, company geographical locations, partners’ relationships and customers’ job titles all have very important effects on the downsize of human resource within the organization.
    4.The restructuring of business organization has important effects on company’s exterior performance and customers’ loyalty.
    Appears in Collections:[全球華商經營管理數位學習碩士在職專班] 學位論文

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