農漁會信用部資訊系統使用滿意度之研究

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Title:	農漁會信用部資訊系統使用滿意度之研究
Other Titles:	An Empirical Study of Users' Satisfaction on the Credit Department of Farmers' and Fishermen's Association
Authors:	黃振中;朱世昌
Contributors:	淡江大學資訊管理學系
Keywords:	農漁會;使用者滿意度;資訊系統;信用部門;資訊科技;技術採用;Farmers And Fishermens Association;User Satisfaction;Information System;Department Of Credit;Information Technology;Technology Adoption
Date:	2001-06
Issue Date:	2009-11-30 14:26:23 (UTC+8)
Publisher:	臺灣科技大學
Abstract:	本研究以測度國內農漁會信用部資訊系統使用者滿意度為核心，分析不同資訊系統的經營方式（共用與自營）、資訊單位的營運績效、高階主管的支持程度、軟硬體供應商的支援程度、作業程序制度化的先後等構面對使用者滿意度之影響。採用調查研究法，藉由郵寄問卷方式收集相關的資料，問卷對象為信用部主任、電腦主辦以及一般電腦操作員，共取得有效問卷534份，回收率59%，從中並再探討不同職務別對於滿意度的差異。結果發現，不論是參加共用中心或是自行建立資訊單位，其滿意度並沒有顯著差異。而在共用中心方面，以南區與桃園區的滿意度最高，中區及北區的滿意度則相對較低。其中又可發現會員數最多的南區其使用者滿意度也相對較高，經統計分析，使用者滿意度與會員單位多寡成正相關，與會員單位的增減比例成負相關。此外，高階主管的支持程度與使用者滿意度之間是成正相關；軟硬體供應商的支援程度也與使用者滿意度成正相關；而作業程序制度化的時間早晚與其使用者滿意度也是呈正相關。而在職務別上，以主任的滿意度最高、電腦主辦次之、一般操作員最低。 The focus of this study is to measure the users' satisfaction ofinformation systems in the Credit Department of Farmers' andFishermen's Association. Four major affecting variables includingoperational style of EDP center, execution performance, support of topmanagement and maintenance support from software as well as hardwarevendors will be investigated by the mail survey. We submitted thequestionnaires to managers, coordinators, and end users of eachassociation. The response rate was 59%, 534 samples were returned fromthis survey. There is no significant difference on user satisfactionbetween the samples from the in-house system and the sharing system.When comparing among the sharing systems, we find that the user fromSouth District and Tao-Yuan are more satisfied than the counterpartfrom Central District and North District. The members of SouthDistrict are the highest in all sharing systems and they also get thetop satisfaction. In the same time, the user satisfaction ispositively related to the members of the sharing system and negativelyrelated to the increasing ratio of the members. Moreover, the supportsof top management, maintenance support from vendors and the time framefor the systematization (standardization) working procedure are allshown positive relations with users satisfaction. Besides, thedescending satisfaction order is managers, coordinators and end users.
Relation:	中華決策科學學會2001年年會暨論文研討會論文集，頁295-306
Appears in Collections:	[Graduate Institute & Department of Information Management] Proceeding

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