近年來，企業為因應快速變動之外在環境，發展出突破困境的商務模式，強
調買賣雙方要建立一種長期而穩定的關係，所以關係性交易是企業間進行交易的
一種趨勢，在發展供應商關係的過程中，雙方會以追求未來長期性利潤為考量，
透過相互瞭解、溝通與協調的管理程序，期使能發揮效益。
本研究係對供應商關係管理及效益進行研究，參考有關關係發展管理、知識
分享、衝突管理等文獻彙整成研究架構，透過問卷方式針對台灣製造業公司之採
購主管進行調查，並以結構方程模式(SEM)驗證假說與理論模式。本研究發現企
業透過關係管理確能改善對供應商之滿意程度，並進一步使企業之物流績效明顯
提昇。 Currently, time-based competition has been one of the most important factors for
business success, and the competition relies on supplier relationship management.
“Partnering” relationships are an increasingly prevalent topic of discussion in both the
academic and popular press. “Partnering” relationship is defined as an on-going
relationship between two firms over an extended time period, and mutual sharing of
information and the risks and rewards of the relationship.
The objective of this study is to examine the influence of relationship
management on relationship satisfaction and its effect on firm's logistics performance
with SEM approach. The structural equation model and hypotheses were developed
based on previous research and theory in relationship management, knowledge
sharing and conflict management. Through questionnaire survey, we collect and
analyze purchasing executives' viewpoints from top 1000 companies of Taiwan
manufacturing industries. Based on the findings of this study, we find that relationship
management with key suppliers can have a positive impact on the firm's logistics
performance.
