The purpose of this study was to identify project owner satisfaction-leveraging tasks and common characteristics associated with these critical tasks. To address the primary aim, a survey was conducted to determine correlations between task-level automation technology adoption and project satisfaction from the perspective of the Owner group. Identification of Owner satisfaction-leveraging tasks is employed as a way to gain greater understanding of the connections. Also, this study explores the links between automation utilization and project satisfaction in further detail. Task characteristics are investigated as an additional basis for gaining deeper insights into how automation usage may impact project satisfaction. A second survey was used to collect needed data from industry professionals. The analyses suggest that degrees of automation technology used in executing the Owner satisfaction-leveraging tasks may have a significant impact on project satisfaction. The results also indicate that information & data intensive and management-related characteristics can positively influence project owner satisfaction. The purpose of this study was to identify project owner satisfaction-leveraging tasks and common characteristics associated with these critical tasks. To address the primary aim, a survey was conducted to determine correlations between task-level automation technology adoption and project satisfaction from the perspective of the Owner group. Identification of Owner satisfaction-leveraging tasks is employed as a way to gain greater understanding of the connections. Also, this study explores the links between automation utilization and project satisfaction in further detail. Task characteristics are investigated as an additional basis for gaining deeper insights into how automation usage may impact project satisfaction. A second survey was used to collect needed data from industry professionals. The analyses suggest that degrees of automation technology used in executing the Owner satisfaction-leveraging tasks may have a significant impact on project satisfaction. The results also indicate that information & data intensive and management-related characteristics can positively influence project owner satisfaction.
