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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/21157


    Title: 銀行業客戶關係管理系統之處理機能與建置因素之研究
    Authors: 黃振中;Huang, Chen-chung;呂清祿
    Contributors: 淡江大學資訊管理學系
    Keywords: 客戶關係管理;銀行業;處理機能;關鍵成功因素;CRM;Banking;Processing Functions;Critical Success Factors
    Date: 2003-03-01
    Issue Date: 2009-11-30 13:15:54 (UTC+8)
    Publisher: 淡江大學資訊管理研究所
    Relation: 資訊管理展望 5(1),頁 115-127
    Appears in Collections:[資訊管理學系暨研究所] 期刊論文

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