眾所周知，隨著政策問題的日益複雜，政府如欲制定良好政策，獲得充分的資訊／知識提供乃是必要條件之一。惟決策過程往往涉及眾多行動者，因此，參與者在決策過程必須具備足夠的知識與能力，蒐集與管理政策相關資訊，方能制定有效的決策。然而，相關的知識運用研究卻指出，大半機關將制定決策時的資訊／知識運用視為理所當然，並未予以高度關注，致使參與者的知識能力受到侷限。近年來，政策制定者雖已建立知識資本的觀點，將政策制定過程與知識管理系統相連結，強調所提出的決策係邀請政策研究人員參與商討，並充分運用知識之後的產物。然而，現實生活中，資訊／知識運用的情形，在政策制定過程中並未獲得明顯改善。有鑑於此，本文擬由三個面向逐一說明資訊運用與政策制定兩者間的關係。
As well known, when policy problems have become more complex, government needs more information/knowledge to collect relative information to make good policy. However, policy-making process involves a wide range of actors; that the various participants in this process require some knowledge capacity to make effective decisions. Despite the importance of information/knowledge, the decision-makers have taken them for granted, and seldom worthy of special attention; that this capacity is still quite limited. Recently, the decision-maker has established the concept of intellectual capital, trying to combine policy-making process with knowledge-management system, however, the underutilization of information/knowledge did not improve. This paper tries to analyze the relationship between information and policy-making from three viewpoints.
