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    Title: 一整合型二維品質機能展開模式之建立與驗證
    Authors: 時序時;潘怡婷;湯慧如;黃婉倩
    Contributors: 淡江大學管理科學學系
    Keywords: 品質機能展開;二維品質模式;群體決策;決策品質;決策支援;共識指標;Quality Function Deployment;Two-Dimensional Quality Model;Decision Quality;Decision-Making Support;Consensus Indicator
    Date: 2003-09
    Issue Date: 2009-08-05 14:30:10 (UTC+8)
    Publisher: 臺北縣淡水鎮:淡江大學
    Abstract: 本文探討利用群體決策(Group decision making)技術與二維品質模式( Two-dimension model of quality; Kano model)的概念整合於品質機能展開( Quality function deployment; QFD)中;以提升決策品質;並據以建構一整合型品質機能展開模式;再應用於台北故宮博物院的服務品質評估上。鑑於以往品質機能展開的輸入;多仰賴問卷調查方式;以掌握顧客聲音(Voice of the customer;VOC)。但是對於新產品或服務之規劃;則因無歷史資料可依循;問卷調查將難期反應實況。為降低以上困擾;本文藉由專家小組提供專業意見;並結合二維品質概念;以有效掌握品質要素、特性與權重;俾利品質機能展開之進行。其次;有關專家們意見之溝通與彙整;將藉名義群體技術(Nominal group technique)程序與投票(Voting)機制協助。另在整合過程中群體意見之分歧與改進;依Negwenyama et al.(1996)建議的相關共識指標(Consensus indices)進行檢驗並協助改善;並經驗證可行。
    Relation: 2003年兩岸管理科學暨經營決策學術研討會論文集,頁 395-408
    Appears in Collections:[管理科學學系暨研究所] 會議論文

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