How social media fatigue feigning and altering emotion discourage the use of social media

doi:10.1108/INTR-06-2022-0390

淡江大學機構典藏 > 商管學院 > 資訊管理學系暨研究所 > 期刊論文 > Item 987654321/126133

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题名:	How social media fatigue feigning and altering emotion discourage the use of social media
作者:	Chang Chien, Yu-ting
关键词:	Emotional labor;Surface acting;Deep acting;Social media fatigue
日期:	2023-12-14
上传时间:	2024-09-03 12:06:24 (UTC+8)
出版者:	Internet Research
摘要:	Purpose Social media fatigue (SMF) has been widely recognized; however, previous studies have included various concepts into a single fatigue construct. Fatigue has typically been explored from the stressor-strain-outcome (SSO) or stimulus-organism-response (SOR) perspectives. To further investigate SMF, the authors split it into the two constructs of exhaustion and disinterest. Furthermore, the authors introduced the concept of emotional labor and identified rules that may affect surface and deep acting strategies. Design/methodology/approach The authors designed and conducted a survey to collect data from social networking platform users. Findings Results from 364 users of social networking platforms supported most of the authors' hypotheses. First, most of the display rules affect the choice of deep or surface acting. Second, both types of acting lead to exhaustion, but only surface acting leads to disinterest. Third, discontinuance intention is affected by both types of fatigue. Originality/value This study contributes to SMF research by adding more antecedents (deep and surface acting) based on the emotional labor perspective and showing the impacts of communication rules on emotional labor. In addition, this study also distinguishes disinterest-style fatigue from exhaustion.
關聯:	Internet Research 34(4)
DOI:	10.1108/INTR-06-2022-0390
显示于类别:	[資訊管理學系暨研究所] 期刊論文

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