COVID-19 event strength, psychological safety, and avoidance coping behaviors for employees in the tourism industry

doi:10.1016/j.jhtm.2021.04.017

淡江大學機構典藏 > 商管學院 > 管理科學學系暨研究所 > 期刊論文 > Item 987654321/125566

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题名:	COVID-19 event strength, psychological safety, and avoidance coping behaviors for employees in the tourism industry
作者:	Yin, Jie;Ni, Yensen
关键词:	COVID-19 event strength;Fear of external threat;Psychological safety;Supervisor safety support;tAvoidance coping behaviors;Tourism employees
日期:	2021-07-16
上传时间:	2024-07-23 12:06:15 (UTC+8)
出版者:	Elsevier
摘要:	The impact of COVID-19 on the emotions or behaviors of employees in tourism enterprises would be worthwhile for investigation since COVID-19 has harmed not only people's health and lives but also most tourism enterprises. By identifying the effect of COVID-19 event strength on avoidance coping behaviors, the behaviors isolated from customers unlikely beneficial for tourism enterprises, we not only revealed that COVID-19 event strength indirectly affects avoidance coping behaviors through either the fear of external threat or psychological safety, but also disclosed that supervisor safety support would moderate the effect of psychological safety on such coping behaviors. We argue that understanding potential causes, such as the fear of external threat and psychological safety, and identifying possible solutions, like supervisor safety support, may be key factors for restarting tourism enterprises successfully under the severe impact of the COVID-19 pandemic.
關聯:	Journal of Hospitality and Tourism Management 47, p.431-442
DOI:	10.1016/j.jhtm.2021.04.017
显示于类别:	[管理科學學系暨研究所] 期刊論文

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