Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety

doi:10.1016/j.ijhm.2023.103577

淡江大學機構典藏 > 商管學院 > 管理科學學系暨研究所 > 期刊論文 > Item 987654321/125120

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题名:	Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety
作者:	Ni, Yen-sen
关键词:	Workplace anxiety;Workaholic behavior;Effort-reward imbalance (ERI);COVID-19;Conservation of resources theory;Hotel industry
日期:	2023-08-11
上传时间:	2024-03-01 12:06:45 (UTC+8)
摘要:	This study aims to investigate the multiple effects of hotel employees' workplace anxiety under COVID-19. By using time-lag data with 223 matched responses, we showed that workplace anxiety has a positive direct impact on workaholic behavior, emotional exhaustion, and work withdrawal behavior and that effort-reward balance (imbalance) would ameliorate (deteriorate) the negative effect of workaholic behavior on emotional exhaustion, implying that understanding of the adverse but reversible effects of workplace anxiety could help strengthen the hotel industry's development. This study may be the first attempt to examine the moderation of ERI in the link between workaholic behavior and emotional exhaustion, as well as how to mitigate such negative consequences, thereby contributing to the existing hospitality literature. Moreover, we argue that exploring more new ways to deal with workplace anxiety among hotel employees while maintaining employee performance is worthwhile for future research, especially given the industry's current competitive conditions.
關聯:	International Journal of Hospitality Management 114,　103577
DOI:	10.1016/j.ijhm.2023.103577
显示于类别:	[管理科學學系暨研究所] 期刊論文

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