Given the pivotal role of individual and collaborative job crafting (JC) in the travel industry, this article explores the associations among perceived organizational support (POS), JC, work engagement (WOE) and job satisfaction (JS). Partial Least Squares Structural Equation Modelling was employed to investigate the hypotheses using 340 employees from a multinational travel corporation in Taiwan. Based on the conservation of resource theory, the results confirm that POS positively impacts employees' individual and collaborative JC, and positively enhances employees’ WOE and JS. Furthermore, the results evidence collaborative JC has a partial mediating impact on POS and JS. The study discusses several implications for the travel industry, particularly in the areas of POS and JC.
關聯:
Journal of Hospitality and Tourism Management 51, p.1-10
