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    請使用永久網址來引用或連結此文件: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/121052

    題名: Cloud platform to improve performance outcomes: role of customer relationship management and innovation capabilities
    作者: Wang, Chu-Ching;Yang, Li-Ren;Chuang, Hsiu-Chen
    關鍵詞: cloud platform;customer relationship management;CRM;innovation capability;new product development;NPD
    日期: 2020-05
    上傳時間: 2021-08-25 12:13:22 (UTC+8)
    摘要: Conceptualising implementation of cloud platform in the new product development (NPD) context is still rudimentary. The primary objective of this study was to investigate the relationships among implementation of cloud platform, customer relationship management (CRM), innovation capabilities, and NPD performance. This study empirically investigated a sample of NPD projects in the Taiwanese high-tech industry. The structural equation modelling (SEM) approach was used to validate the research model. The findings indicate that implementation of cloud platform is associated with level of customer relationship management. In addition, these analyses suggest that customer relationship management has a positive effect on innovation capabilities. Finally, innovation capabilities contribute significantly to NPD performance.
    關聯: International Journal of Services Technology and Management 26(6)
    DOI: 10.1504/IJSTM.2020.110375
    顯示於類別:[品質保證稽核處] 期刊論文


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