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    题名: Construction of a service production model to pre-analyze the customer perceived value of service process
    作者: Wang, Chu Ching;Chuang, Hsiu Chen
    关键词: service;model;perceived value;paradigm;process
    日期: 2012
    上传时间: 2021-08-25 12:13:15 (UTC+8)
    摘要: The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy.
    關聯: Actual Problems of Economics 11
    显示于类别:[品質保證稽核處] 期刊論文

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