During the coronavirus disease 2019 (COVID-19) pandemic, quarantine hotel employees
face a higher risk of infection while they host quarantine guests from overseas. This
is the first research to empirically investigate the psychological effects of operating a
quarantine hotel on its employees. The empirical results indicate that heightened fear of
COVID-19 leads to adverse mental health issues for quarantine hotel employees and
confirm that depression, anxiety, and stress have a significant influence on turnover
intention. These findings contribute to the extant knowledge base by uncovering the
role of mental health in employee turnover intention. Based on the results, implications
are presented for practitioners.