Toward better purchase decision-performance: Linking person-environment fit to explorative and exploitative use of branded applications

doi:10.1016/j.elerap.2021.101063

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題名:	Toward better purchase decision-performance: Linking person-environment fit to explorative and exploitative use of branded applications
作者:	Chia-Ying Li;Yu-Hui Fang
關鍵詞:	person-environment fit;customer decision performance;explorative use;exploitative use;branded applications;perceived fluency.
日期:	2021-07
上傳時間:	2021-06-11 12:10:28 (UTC+8)
出版者:	Elsevier BV
摘要:	Mobile applications (apps) have attracted increasing attention as an unprecedented opportunity for retailers. This study aims to explore how a branded app supports customers’ shopping decision during the COVID-19 (coronavirus) crisis. Integrating person-environment fit theory and the theory of exploitation and exploration, this study links person-app fit and person-brand fit to explorative use and exploitative use of a branded app, which both contribute to customer decision performance. Perceived fluency toward cross-channel integration positively moderates the fit-use linkages. Data obtained from 835 app users verify all of the proposed hypotheses. Results indicate that customers with different fits (person-app fit and person-brand fit) hold different thoughts toward their exploitative use and explorative use, which add equal value to support their decision making. Useful theoretical and practical implications are also provided for researchers and marketers interested in this area.
關聯:	Electronic Commerce Research and Applications 48, 101063
DOI:	10.1016/j.elerap.2021.101063
顯示於類別:	[會計學系暨研究所] 期刊論文

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