Predicting Continuance Intention toward Mobile Branded Apps through Satisfaction and Attachment

doi:10.1016/j.tele.2019.101248

淡江大學機構典藏 > 商管學院 > 會計學系暨研究所 > 期刊論文 > Item 987654321/118840

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题名:	Predicting Continuance Intention toward Mobile Branded Apps through Satisfaction and Attachment
作者:	Li, Chia-Ying;Fang, Yu-Hui
关键词:	Expectation confirmation model;Perceived complementarity;Brand attachment;Brand–self congruity
日期:	2019
上传时间:	2020-07-02 12:10:20 (UTC+8)
摘要:	An increasing number of companies have created branded apps to communicate with and satisfy the needs of target audiences. The interactive features of smartphone apps strengthen the brand–consumer relationship and help consumers develop positive brand attitudes. However, few studies incorporate the brand–consumer relationship into the branded apps context. Through integrating brand attachment into the expectation confirmation model, the current study investigates the antecedents of continuance intention toward branded apps. Data collected from 497 users of MyStarbucks are analyzed by using structural equation modeling. The findings reveal the brand attachment–satisfaction relationship is nonrecursive and that both these factors positively influence continuance intention. Expectation confirmation also influences brand attachment and perceived usefulness. Moreover, perceived usefulness influences continuance intention directly or indirectly through satisfaction. Finally, brand–self congruity influences brand attachment, whereas perceived complementarity influences satisfaction and perceived usefulness.
關聯:	Telematics and Informatics 43, 101248
DOI:	10.1016/j.tele.2019.101248
显示于类别:	[會計學系暨研究所] 期刊論文

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