English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 57517/91034 (63%)
造访人次 : 13472407      在线人数 : 307
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻

    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/117842

    题名: Tipping: The case of hotel turndown service
    作者: Shih, I-hsuan;Jai, Tun-Min (Catherine);Blum, Shane C.
    关键词: Tipping;Turndown service;Housekeeping
    日期: 2016-05
    上传时间: 2019-11-26 12:10:27 (UTC+8)
    出版者: ELSEVIER
    摘要: Turndown services are experiential and value-added practices to make guests feel cared-for in luxury hotels. Previous research has found that when receiving an additional or exceptional service, people may feel obligated to respond with a reciprocal behavior, such as providing tips. This study aims to investigate the effects of hotel turndown services on tips given to hotel room attendants. The results revealed that the room attendants received more tips for providing turndown service, both in terms of the frequency of receiving tips and the amount of those tips. The findings suggest that without the existence of a tipping norm in hotel guest rooms, the relationship between service and tip seems much clearer.
    關聯: International Journal of Hospitality Management 55, p.129-131
    DOI: 10.1016/j.ijhm.2016.03.004
    显示于类别:[國際觀光管理學系全英語學士班] 期刊論文


    档案 描述 大小格式浏览次数
    Tipping The case of hotel turndown service.pdf268KbAdobe PDF0检视/开启



    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回馈