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    题名: Tipping: The case of hotel turndown service
    作者: Shih, I-hsuan;Jai, Tun-Min (Catherine);Blum, Shane C.
    关键词: Tipping;Turndown service;Housekeeping
    日期: 2016-05
    上传时间: 2019-11-26 12:10:27 (UTC+8)
    出版者: ELSEVIER
    摘要: Turndown services are experiential and value-added practices to make guests feel cared-for in luxury hotels. Previous research has found that when receiving an additional or exceptional service, people may feel obligated to respond with a reciprocal behavior, such as providing tips. This study aims to investigate the effects of hotel turndown services on tips given to hotel room attendants. The results revealed that the room attendants received more tips for providing turndown service, both in terms of the frequency of receiving tips and the amount of those tips. The findings suggest that without the existence of a tipping norm in hotel guest rooms, the relationship between service and tip seems much clearer.
    關聯: International Journal of Hospitality Management 55, p.129-131
    DOI: 10.1016/j.ijhm.2016.03.004
    显示于类别:[國際觀光管理學系全英語學士班] 期刊論文

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