Self-efficacy as a mediator and moderator between emotional labor and job satisfaction: A case study of public service employees in Taiwan

淡江大學機構典藏 > 商管學院 > 公共行政學系暨研究所 > 期刊論文 > Item 987654321/117095

jsp.display-item.identifier=請使用永久網址來引用或連結此文件: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/117095

题名:	Self-efficacy as a mediator and moderator between emotional labor and job satisfaction: A case study of public service employees in Taiwan
作者:	Hsieh, Chih-Wei;Hsieh, Jun-Yi;Huang, Irving Yi-Feng
关键词:	deep acting;display rules;job satisfaction;self-efficacy;surface acting
日期:	2016-05-21
上传时间:	2019-09-24 12:10:32 (UTC+8)
出版者:	Section on Public Management and Performance, ASPA
摘要:	This study examines the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context. The results of regression analyses from a dataset of 315 frontline employees in Taiwan support the concept that different forms of emotional labor have distinct patterns of relationship with job satisfaction. Furthermore, self-efficacy mediates the positive effect of emotional labor and alleviates its negative relationship with job satisfaction. These findings are a reminder that while emotional labor can be taxing, the potential for job satisfaction to increase, rather than decrease, through effective management of such labor should not be underestimated.
關聯:	Public Performance & Management Review 40(1), p.71-96
DOI:	10.1080/15309576.2016.1177557
显示于类别:	[公共行政學系暨研究所] 期刊論文

文件中的档案:

档案	描述	大小	格式	浏览次数
index.html		0Kb	HTML	104	检视/开启

在機構典藏中所有的数据项都受到原著作权保护.

TAIR相关文章