English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 56848/90584 (63%)
造访人次 : 12157132      在线人数 : 69
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻


    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/116990


    题名: The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry.
    作者: Chien Mu Yeh
    关键词: tourism involvement;organizational commitment;organizational citizenship behaviors
    日期: 2019-05
    上传时间: 2019-09-17 12:10:34 (UTC+8)
    摘要: Purpose – Due to the important role of hotel frontline employees in the service encounter, hotel
    firms strive to understand factors influencing frontline employees’ working attitudes and
    behaviors. The main purpose of the current study is to enrich this understanding by examining the
    interrelationships among tourism involvement, organizational commitment and organizational
    citizenship behaviors (OCBs).
    Design –Based on the recovery theory, tourism involvement was hypothesized to influence both
    organizational commitment and OCBs. Committed employees were hypothesized to be more likely
    to perform OCBs. The current study further hypothesized a mediating role of organizational
    commitment in the relationship between tourism involvement and the OCBs.
    Methodology –Measurements of tourism involvement, organizational commitment, and the OCBs
    were developed. A total of 336 frontline employees from 20 international hotels in Taiwan
    voluntarily participated in the current study. Their responses were examined by using independent
    t -tests, confirmatory factor analyses, and structural equation modelling.
    Findings –The outcomes demonstrate that tourism involvement positively influenced
    organizational commitment. Both tourism involvement and organizational commitment positively
    influenced the OCBs. The organizational commitment was found to be a mediator between tourism
    involvement and the OCBs.
    Originality of the research –The most extant studies examined factors influencing the development
    of organizational commitment and the OCBs by using work-related variables. However, they
    ignored contributions made by tourism to employees’ work life. The originality of the current study is the link of the non-work variable to work-related attitude and behavior. As such it provides a
    new insight to managing tourism human resources.
    關聯: Tourism and Hospitality Management 25(1), p.75-93
    DOI: 10.20867/thm.25.1.10
    显示于类别:[國際觀光管理學系全英語學士班] 期刊論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    index.html0KbHTML9检视/开启
    THE RELATIONSHIP BETWEEN TOURISM INVOLVEMENT, ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE HOTEL.pdf498KbAdobe PDF1检视/开启

    在機構典藏中所有的数据项都受到原著作权保护.

    TAIR相关文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回馈