淡江大學機構典藏:Item 987654321/116914
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    Title: A Dual Process Model of Help Seeking in Social Media Websites
    Authors: Fang, Yu-Hui
    Keywords: social media;topics;survey;method;structural equation modeling;data analysis;dual process model of supportive communication
    Date: 2019-02-05
    Issue Date: 2019-09-10 12:10:15 (UTC+8)
    Abstract: The impacts of help-seeking (HS) on purchase decisions associated with social media websites (SMWs) are deemed powerful given the enormous popularity of social media and growth of social commerce. This research explores HS on SMWs and empirically investigates how it influences users’ decision performance. Utilizing the heuristic-systematic model (HSM), media system dependency (MSD) theory, and tangibility theory, in addition to HS logics, the research proposes a theoretical model incorporating both a MSD path and tangibility path for gauging purchase decision on SMWs. Two HS logics—dependent and autonomous—moderate the relationships between gratification, perceived diagnosticity, and decision performance. Data collected from 629 users of SMWs supported all of our hypotheses. Practitioners can benefit from the findings by more fully understanding the prospective value of diverse supports afforded by SMWs and constructing new guidelines to design more effective mechanisms that help consumers.
    Relation: Communication Research, p.1-30
    DOI: 10.1177/0093650218824801
    Appears in Collections:[Graduate Institute & Department of Accounting] Journal Article

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