English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 54059/88902 (61%)
造訪人次 : 10551775      線上人數 : 19
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library & TKU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    請使用永久網址來引用或連結此文件: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/115933


    題名: Information Dissemination of Brochures and Service Encounter of Staff at Visitor Information Centres
    作者: Horng Jinh Chang, Fei-Hsu Sun Hung and Yu-Wei Chung
    關鍵詞: Visitor Information Centre;Service Encounter;Information Dissemination
    日期: 2019-06
    上傳時間: 2019-03-09 12:11:38 (UTC+8)
    出版者: Tamkang University
    摘要: Visitor Information Centres play an important role in destination tourism marketing, mainly with brochures supply and staff consults service for the visitors. The aim of this study is to examine the effects of brochure information dissemination and staff service encounter on overall experience, and to assess the relative importance. This study used sample from visitor information centre at Taipei East Metro Mall to develop the model and to test hypotheses, and the model was validated with sample from visitor information centre at Taipei Main Station. Results of confirmatory factor analysis of measurement model identified the quality factors of staff service encounter include: reliability, assurance, responsiveness and empathy; factors determining quality of brochure information dissemination include comprehensibility, credibility, and usefulness. Results of path analysis of structural model revealed that both quality of staff service encounter and quality of brochure information dissemination have significant effects on overall experience evaluation, and the effect of the former is far greater than the latter. Findings of this study not only provide managerial implications but also can be used as the foundation for further research.
    關聯: International Journal of Information and Management Sciences
    DOI: 10.6186/IJIMS
    顯示於類別:[管理科學學系暨研究所] 期刊論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    index.html0KbHTML61檢視/開啟

    在機構典藏中所有的資料項目都受到原著作權保護.

    TAIR相關文章

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library & TKU Library IR teams. Copyright ©   - 回饋