The SBSC (sustainability-balanced scorecard) is adapted for the evaluation of the performance of airports to ensure sustainable development. The approach aims to integrate this performance evaluation of sustainable development, and use qualitative and quantitative information with the sustainability-balanced scorecard. The multiple criterion decision making model was first used to estimate the key influences of international airport performance in relation to sustainability. We first used the DEMATEL (decision-making trial and evaluation laboratory) to establish a complex system illustrated as an influential-network-relationship-map. We next used the DANP (DEMATEL based on analytical network process) to confirm the influential weights. Then, we used a hybrid modified VIKOR to select and improve the performance gaps between the aspiration values and the current situation for the international airport. To demonstrate the proposed model, we applied it to three international airports in Taiwan as a case study. The outcomes indicate that airport image is the most crucial factor within the performance evaluation and that social perspective has the highest degree of net influence. The largest weighted gap when examining the aspiration value is public transport for the A2 airports and transparency of finance for the A1 and A3 airports. The implications for management are discussed.
