Some unethical companies may hire workers (fake review spammers) to write reviews to influence consumers' purchasing decisions. However, it is not easy for consumers to distinguish real reviews posted by ordinary users or fake reviews post by fake review spammers. In this current study, we attempt to use Long Short-Term Memory (LSTM) Recurrent Neural Network (RNN) framework to detect spammers. In the current, we used a real case of fake review in Taiwan, and compared the analytical results of the current study with results of previous literature. We found that the LSTM method was more effective than Support Vector Machine (SVM) for detecting fake reviews. We concluded that deep learning could be use to detect fake reviews.
Proceedings of the 2nd International Conference on E-commerce, E-Business and E-Government (ICEEG 2018)