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    题名: Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences
    作者: Chen, Ching-Fu;Chen, Shu-Chuan
    日期: 2012-01-17
    上传时间: 2018-10-11 12:10:27 (UTC+8)
    出版者: Taylor & Francis
    摘要: Flight attendants play an essential role in ensuring cabin safety and offering services on board. This study applied the job demands-resources model to explore burnout and work engagement among cabin crew and investigate the possible antecedents and consequences, using a sample of 305 Taiwanese flight attendants. The health problems caused by heavy workloads under specific working environments and significant rates of turnover intention were noted. Using structural equation modeling to test the conceptual model, the results reveal that job demands positively relate to burnout, whereas job resources positively relate to work engagement but negatively relate to burnout. In addition, health problems directly induce turnover intention and mediate the relationship between burnout and turnover intention. Elevating the levels of work engagement might be effective in reducing cabin crew's turnover intention.
    關聯: The International Journal of Aviation Psychology 22(1), p.41-58
    DOI: 10.1080/10508414.2012.635125
    显示于类别:[國際觀光管理學系全英語學士班] 期刊論文

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