Flight attendants play an essential role in ensuring cabin safety and offering services on board. This study applied the job demands-resources model to explore burnout and work engagement among cabin crew and investigate the possible antecedents and consequences, using a sample of 305 Taiwanese flight attendants. The health problems caused by heavy workloads under specific working environments and significant rates of turnover intention were noted. Using structural equation modeling to test the conceptual model, the results reveal that job demands positively relate to burnout, whereas job resources positively relate to work engagement but negatively relate to burnout. In addition, health problems directly induce turnover intention and mediate the relationship between burnout and turnover intention. Elevating the levels of work engagement might be effective in reducing cabin crew's turnover intention.
The International Journal of Aviation Psychology 22(1), p.41-58