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    题名: Investigating the Effects of Job Demands and Job Resources on Cabin Crew Safety Behaviors
    作者: Chen, Ching-Fu;Chen, Shu-Chuan
    关键词: Job demands;Job resources;Cabin crew;Safety behavior;Upward safety communication
    日期: 2014-04
    上传时间: 2018-10-09 12:10:24 (UTC+8)
    出版者: Elsevier
    摘要: Cabin crews are crucial to the cabin safety performance of airlines, and may enhance air travel safety and alleviate passenger concerns. Within the limited literature devoted to cabin crew related research, this study aims to examine the causal relationships among “job demands”, “job resources” and cabin crew safety behaviors. Data from a survey of 339 flight attendants working for Taiwanese international airlines were analyzed using structural equation modeling. A variety of fit indices confirmed the overall model fit, and all the paths in the model were statistically significant. Framed in the context of the job demands-resources model, the results reveal negative causality between “job demands” and “cabin crew safety behaviors”, whereas “job resources” are positively related to “upward safety communication”, “in-role” and “extra-role” safety behaviors. The implications of the results for practitioners and future research are discussed.
    關聯: Tourism Management 41, p.45-52
    DOI: 10.1016/j.tourman.2013.08.009
    显示于类别:[國際觀光管理學系全英語學士班] 期刊論文


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