Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators

doi:10.1108/MD-10-2016-0694

淡江大學機構典藏 > 國際事務學院 > 國際觀光管理學系 > 期刊論文 > Item 987654321/115066

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题名:	Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators
作者:	Shu-Chuan Chen;Ching-Fu Chen
关键词:	Burnout;Emotional intelligence;Stressors;Supervisor support;Leadership effectiveness
日期:	2018-03-27
上传时间:	2018-10-04 12:10:18 (UTC+8)
出版者:	Emerald Publishing Limited
摘要:	Purpose Healthcare is recognized as a fertile field for service research, and due to the fact that nurses are stressed physically and emotionally, reducing burnout among frontline healthcare staff is an emerging and important research issue. The purpose of this paper is to explore the possible antecedents and consequences of nurses’ burnout and to examine the moderating effects of personal trait and work-environment issue. Design/methodology/approach Drawing on Bagozzi’s (1992) reformulation of attitude theory (appraisal→emotional response→behavior), data from a survey of 807 nurses working in a major hospital in Taiwan were analyzed using the structural equation modeling technique and hierarchical regression analysis. Findings The results reveal the positive causality between job stressors and nurses’ burnout, whereas supervisor support negatively relates to burnout. In addition, the full moderating effects of leadership effectiveness and partly moderating effect of emotional intelligence on the relationships among job demands, job resources, and burnout are confirmed. Practical implications The findings provide practical insight regarding how supervisors play an essential role in alleviating nurses’ burnout. The supportive attitude and leadership effectiveness are recommended to be effectual managerial strategies. Originality/value The empirical results support the job demands-resources model by applying reformulation of attitude theory. The work-environment issue surpasses the personal trait in moderating the relationships among job demands, job resources, and burnout.
關聯:	Management Decision 56(4), p.777-792
DOI:	10.1108/MD-10-2016-0694
显示于类别:	[國際觀光管理學系] 期刊論文

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