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    題名: Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators
    作者: Shu-Chuan Chen;Ching-Fu Chen
    關鍵詞: Burnout;Emotional intelligence;Stressors;Supervisor support;Leadership effectiveness
    日期: 2018-03-27
    上傳時間: 2018-10-04 12:10:18 (UTC+8)
    出版者: Emerald Publishing Limited
    摘要: Purpose
    Healthcare is recognized as a fertile field for service research, and due to the fact that nurses are stressed physically and emotionally, reducing burnout among frontline healthcare staff is an emerging and important research issue. The purpose of this paper is to explore the possible antecedents and consequences of nurses’ burnout and to examine the moderating effects of personal trait and work-environment issue.

    Drawing on Bagozzi’s (1992) reformulation of attitude theory (appraisal→emotional response→behavior), data from a survey of 807 nurses working in a major hospital in Taiwan were analyzed using the structural equation modeling technique and hierarchical regression analysis.

    The results reveal the positive causality between job stressors and nurses’ burnout, whereas supervisor support negatively relates to burnout. In addition, the full moderating effects of leadership effectiveness and partly moderating effect of emotional intelligence on the relationships among job demands, job resources, and burnout are confirmed.

    Practical implications
    The findings provide practical insight regarding how supervisors play an essential role in alleviating nurses’ burnout. The supportive attitude and leadership effectiveness are recommended to be effectual managerial strategies.

    The empirical results support the job demands-resources model by applying reformulation of attitude theory. The work-environment issue surpasses the personal trait in moderating the relationships among job demands, job resources, and burnout.
    關聯: Management Decision 56(4), p.777-792
    DOI: 10.1108/MD-10-2016-0694
    顯示於類別:[國際觀光管理學系] 期刊論文


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