| Abstract: | 隨著全球高齡人口的快速增長，我國人口老化速度已高於歐美國家並與日本相當，長照需求也日益增多，若持續忽略其需求，將會形成對國民老年生活品質下降的威脅，因此除了政府對於社會福利制度積極規劃之外，民間業者也將長照產業視為未來新興之主要市場，投入資源加以創新發展，因此本研究欲了解長照產業成功發展之因素，以期因應未來持續增長之需求。本研究分為兩階段施行，第一階段蒐集美國及日本兩國之長照政策執行、市場供需情況以及產業發展情況等資料；第二階段則對台灣產業界專家進行實地訪談，透過專家意見期望了解產業經營者之經營理念、人力資源培訓以及政府政策建議。再結合美日及台灣產業經驗，歸納得出台灣長照產業成功之經營模式。
綜上所述，提升長者老年生活品質為服務宗旨，以及改善國人對長照服務之刻板印象，並利用其本身優勢開發客源皆為產業成功的經營理念。然而長照產業面臨之最大困境係為人力缺乏的問題，改善此問題之重要因素便是增加工作者進入意願，除了政府目前正在努力提升的居服員薪資福利議題外，提升其專業形象及社會地位亦是重要一環。並且政府若能配合政策支持亦為產業成功發展關鍵，因若能開放產業進入長照服務當中，除了能提升整體資源使用效率外，對產業發展及總體經濟亦有幫助。其實產業的發展並不能僅靠單方努力便能成功，產業界及政府需各司其職相輔相成，才能達到最大效益，為整體長照環境創造更好的服務品質。
With the world''s population rapidly aging, Taiwan''s population aging rate is as same as Japan and higher than the European and American countries, and it will form a threat to the decline of the quality of people’s life of the elderly if we ignore the demand of long- tern care, in addition to the government''s active planning for the social welfare system, the private company will also look at the long-tern care industry as major markets in the future, and investment resources to innovation and development. Therefore, this study is to understand the successful development of long-term industry factors in order to cope with the future needs of sustained growth. This study is trying understand the factors of successful development of long-term industry in response the continued growing demand. This study is divided into two phases, the first stage to collect the date about implementation of the long-tern care policy , the market supply and demand situation and industrial development and other information in United States and Japan. The second stage this study would interview the industry experts to get recommendations for improvement, expect to understand the the concept of management, human resources training and government policy recommendations through expert advice. Finally to integrate industry experience of Taiwan, US and Japan to get the successful business model of Taiwan long-tern care industry.
In summary, improve the quality of life for the elderly, change people’s stereotypes of the long-tern care service industry and use their own advantages to develop customers are all successful business model. However, the biggest dilemma faced by the long industry is the problem of lack of manpower, the best way to solve the problem is to increase the worker''s willingness, in addition to the government is currently working to enhance the salaries and benefits, to enhance its professional image and social status is also an important part. And government policy support is also the key to the successful development of the industry, because if the government can open the industry to enter, in addition to enhance the efficiency of the overall use of resources, the industrial development and the overall economy is also helpful. In fact, the development of the industry can not be achieved by unilateral efforts alone, the industry and the government need to work together in order to achieve maximum efficiency,and create a better service quality for the overall long-tern care environment. |
