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    题名: Public Service Users' Behavior, Perceived Service Satisfaction, and Citizens' Attitudes toward Public Service Budgets Cuts
    作者: Wu, Wei-Ning;Wang, Chih-Wei;Chang, Yi-Bin
    关键词: Service Performance;Citizen Satisfaction;Budget Attitude;Public Service Consumer
    日期: 2017-03-01
    上传时间: 2017-12-13 02:11:12 (UTC+8)
    摘要: Although the citizens’ perceived satisfaction with public service is a cornerstone to public management,
    service users’ attitudes toward service budget in the public sector is poorly understood. The purpose of this
    study attempts to examine the effect of frequent usage of public services on citizens’ attitudes toward
    service budget by using confirmatory factor analysis. This study used the 2003 citizen survey of San
    Francisco and utilized the Muni transit system as a case. We found that citizens’ perceived service
    satisfaction is not directly related to their intention of supporting service budget, and the interaction
    between the frequency of service usage and perceived service satisfaction brings a positive influence on
    public service users’ attitudes toward selected budget.
    關聯: International Review of Management and Business Research, 6(1), 57-67
    显示于类别:[公共行政學系暨研究所] 期刊論文

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