|摘要: ||論文名稱：案例式網路教學教材之發展-以產物保險理賠教材為例 頁數：191|
校系(所)組別：淡江大學 教育科技 學系(研究所) 碩士班
畢業時間及提要別：104 學年度第 2 學期 碩士學位論文提要
Title of Thesis： The Development of Case Method Online Training Material: Non-Life Insurance Claim Training Material Total pages:191
Key word: voluntary motor vehicle third-party liability insurance, case method, self-pace online training materials
Name of Institute: Department of Educational Technology, Tamkang University
Graduate date: September, 2016 Degree conferred: M. Ed.
Name of student: Chin Wenhua Advisor: Dr. Lai Tingling
Domestic and foreign insurance companies have developed many online training materials and courses, however, most of the domestic general insurance claim training courses are inclined to teacher-centered, didactic teaching. In recent years, scholars have put forward the case method as a method of helping students acquire high-level cognitive ability through situated learning and problem solving. The purpose of this study is to design and develop a set of cased-based, online training materials about motor vehicle third-party liability insurance claim as well as to establish a design framework of training materials with case method.
This study applies the design-based research approach to analyse the current training needs of the insurance industry, and to develop the cased-based, motor vehicle third-party liability insurance claim online training materials. The design principles of case method were initially drawn from the literature. Later, the researchers used rapid eLearning model to develop the online case-based training materials. Three motor vehicle insurance claim experts were invited to participate the formative evaluation about the quality of cases used in the online training materials, the researcher later revised cases according to the results of their evaluation. Finally, a summative evaluation was given by 9 life insurance channel sales officers and the final training materials were thus completed after the revision based on the results of evaluation.
This study has also developed a framework of case-based online training materials, which includes designing cases from the standpoints of different stakeholders, using worked example and scaffolding as the instructional strategies, and developing the instructional case writing rubric and case material assessment rubric. Finally, this study has put forward suggestions regarding the design of online case-based motor vehicle third-party liability insurance claim training materials and has made recommendations regarding future research directions.