The government in Taiwan has directed the development of petrochemical industry toward a high-valued industry, and recognized the perspective and need of storage and logistic facilities of petroleum raw materials and chemical products. Government and refinery have devoted to the chemical product warehouse industry, and warehouse management has become an important issue in the petrochemical industry.
This study investigates the requirements of the warehouse management system of a liquid chemicals warehousing industry, and uses the triangulation method in qualitative research to conduct literature review and data collection from three faces, namely the academic literature of the storage and logistics management of chemical products, the solutions of the warehouse management information system, and the requirements of warehouse management in the chemical product warehouse industry. The requirements are divided into three dimensions, i.e. operational policy, functional requirements, and information science and technology. The dimension of functional requirements is further broken down to its sub-requirements.
The resulting findings by this study identify the critical system requirements shared by the academic research, software vendors, and the chemical product warehouse industry. It is also found that some important requirements considered by the industry, such as bonded goods, customs declaration, and safety and environmental protection regulations, were rarely discussed in the academic literature. This study suggests the practitioners of the industry to well consider the software vendor''s product history, experience, and cross-functional integration capability, if the procurement of existing systems is preferred. This study serves a reference for the chemical product warehouse industry to develop the warehouse management system.