公共服務動機解釋因素之研究 : 以台北市政府公務人員為例

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Title:	公共服務動機解釋因素之研究 : 以台北市政府公務人員為例
Other Titles:	Factors that explain public service motivation : a study of public servants at Taipei City Government
Authors:	林昱彰;Lin, Yu-Jhang
Contributors:	淡江大學公共行政學系公共政策碩士班黃婉玲;Huang, Wan-Ling
Keywords:	公共服務動機;個人人口與家庭社會背景因素;工作組織相關因素;台北市政府;Public Service Motivation;Demographic and Social Background Factors;Work Organization-Related Factors;Taipei City Government
Date:	2016
Issue Date:	2017-08-24 23:44:38 (UTC+8)
Abstract:	「公共服務動機」是趨使個人展現自我犧牲的奉獻精神、從事有利於他人及社會福祉的行為動機，有助於公務人員組織承諾、工作績效、工作滿意度及工作努力意願之提昇（Crewson, 1997;Vandenabble, 2009; Kim, 2005; Taylor, 2007），因此具有研究上的價值與重要性。當前對於公共服務動機的研究，多聚焦於公共服務動機的測量及影響結果，較少有學者探討公共服務動機的解釋因素；即便有學者就影響公共服務動機之因素進行實證研究，結果亦存在著不一致的結論。另一方面，我國對於公共服務動機之研究尚於起步階段，關於公共服務動機在我國制度系絡下的發展，仍需要更多研究予以了解。基此，本研究以台北市政府公務人員為對象，探討其公共服務動機的程度為何，並進一步分析影響公務人員公共服務動機的因素有哪些。研究結果發現，台北市政府公務人員具有中上程度的公共服務動機。此外政治意識形態、服務精神的養成、年齡、組織績效獎酬制度、工作內容公共性、志願服務經驗、家庭社會化及職務等因素，對於台北市政府公務人員的公共服務動機皆有顯著影響。研究發現可作為未來政府人力資源管理制度改革之參考依據。 Public Service Motivation (PSM) is the motivation that drives people to show their dedication to self-sacrifice and to devote themselves on something that is helpful for others and social welfare. PSM can enhance organizational commitment, job performance, job satisfaction and public servants'' willingness to work hard (Crewson, 1997; Vandenabble, 2009; Kim, 2005; Taylor, 2007). Accordingly, PSM is valuable and important for further research. Most existing research for PSM focuses on measurement and influence of PSM, while little research investigates explantory factors of PSM. Even though some authors identified the factors that may explain PSM, they have not achieved a consensus conclusion. Moreover, the research for PSM in Taiwan is still in an embryonic stage, and thereby more studies on the development of PSM in Taiwan are needed. This resrarch thus aims to analzye the factors that explain PSM of public servants at Taipei City Government. The finding shows that public servants at Taipei City Government have above average level of PSM. In addition, political ideology, training for spirit of service, age, performance-contingent rewards, publicness of job content, volunteer experience, family socialization and manager position are significant factors that can exaplin PSM. The research finding provides implication for future reform of civil service human resources management system in Taiwan.
Appears in Collections:	[Graduate Institute & Department of Public Administration] Thesis

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