A Study of the Correlation Between Emotional Labor and Job Satisfaction
The study aims to investigate the correlation between emotional labor and job satisfaction of the employees of New Taipei city’s district offices so as to promote their job satisfaction, avert their job fatigue, reduce their tendency to leave, and provide relevant measures for future human resource management.
The research framework is based on literature review and questionnaires. 197 copies of the questionnaire were distributed among the employees of Tamshui, Sanzhi, Jinshan, Wanli, Shuagnxi, Pingxi, Gongliao district offices. The return rate was 100%.
The research hypothesizes that variables of personal attributes affect emotional labor and job satisfaction.
Personal attribute valuables include:
1. Nature of position (manager, general employee)
2. Eligibility for appointment (Senior-ranking, junior-ranking, contract employee and others)
3. Years of service (below 1 year, 1-3 years, 3-5 years, above 5 years)
4. Nature of business (civil affairs, military affairs, social affairs , cultural affairs, public constructive works, economic development, administrative support)
5. Nature of front desk work (regular, occasional, none)
6. Age (under 29 years, 30-39 years, 40-49 years, 50-59 years, over 60 years).
The findings of research :
1. A differential analysis of personal attributes and emotional labor :
(1) Formal employees have a slightly higher degree of emotional labor than temporary employees.
(2) General employees have a slightly higher degree of emotional labor than managers.
(3) Regular workers of the front desk have a slightly higher degree of emotional labor than occasional workers of the front desk and non-front desk workers.
2. A differential analysis of personal attributes and job Satisfaction:
(1) Managers have higher level of job satisfaction than general employees.
(2) Employees who are responsible for civil affairs, military affairs, disaster prevention, social affairs, cultural affairs have a higher level of job satisfaction than those who are responsible for public constructive works, economic development, and administrative support.
(3)50-59 year-old and above 60 years employees have a higher level of job satisfaction than those of other age groups.
Based on Pearson’s differential analysis, the research has found that there is a correlation between emotional labor and job satisfaction.
And the findings can provide reference for the employees of New Taipei City government and its district officers.