組織創新與工作壓力 : 創新效能感與公共服務動機之調節效果

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Title:	組織創新與工作壓力 : 創新效能感與公共服務動機之調節效果
Other Titles:	Organizational innovation and work stress : testing moderating effect of innovation efficacy & PSM
Authors:	牟筱雯;Mou, Hsiao-Wen
Contributors:	淡江大學公共行政學系公共政策碩士班李仲彬;Lee, Chung-Pin
Keywords:	組織創新量;工作壓力;創新效能感;公共服務動機;Innovation Efficacy;Organizational Innovation;stress;PSM
Date:	2016
Issue Date:	2017-08-24 23:44:30 (UTC+8)
Abstract:	【研究背景與問題】近年來各政府機關提出許多創新政策以提升民眾的滿意度，但還是受到一些阻礙，這些阻礙可能源自於創新所帶來的工作壓力，而導致公務人員不願意從事創新的事物首先我們要找出組織創新與工作壓力的關聯，以及影響工作壓力的因素有哪些，是否創新產出較高的組織其工作壓力會比較重？另外，究竟有什麼辦法能夠緩解這種情形，由公務人員是否具備的公共服務動機，以及對創新的事物有自信完成的創新效能感切入，探討兩者是否具備調節效果能夠緩解組織創新所帶來的工作壓力。【研究發現】組織創新量與工作壓力之間的關係確實是正相關，組織創新量越高確實會造成工作壓力的增加，進而導致公務人員的抗拒，而要如何緩解這之間的關係，在本研究中，創新效能感並不具有顯著的調節效果，僅有公共服務動機之「對公共利益的承諾」具有顯著的調解效果，能夠緩解組織創新量所帶來之工作壓力。 Innovation plays an important role in the enhancement of an organization’s performance and its ability to respond to changes in the environment. However, innovation could also lead to negative impact on organization. Using a local governments’ employee survey data, this paper aims to understand the relationship between innovation production and employees’ work stress. According to organization theory, the more the innovations implemented by organization, the work stress imposed on employees will be higher. Besides this, this paper also wants to test whether innovation efficacy and public service motivation could have moderation effect on the relationship mentioned above. The findings show that organizational innovation production has positive association with employee’s work stress. The higher the number of local government’s innovation, the higher the work stress will be perceived by employees. Furthermore, innovation efficacy couldn’t mitigate the negative effect of organization innovation. In other words, the moderating effect of innovation efficacy is not significant. Regarding to PSM’s moderating effect, the result shows that only the “commitment to public interest” has significant potential for lowering the impact of organization innovation on work stress.
Appears in Collections:	[Graduate Institute & Department of Public Administration] Thesis

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