在這全球化、資訊化、知識經濟快速變動的時代，各企業面臨著更多元化、競爭劇烈的環境。人力資源已被視為企業重要的資產之一，每個企業都想使用各種方式來吸引並留住優秀人才，以創造企業的獲利。這些方式包含了薪資、分紅、福利等，然而提供一個好的辦公環境，也是其中一種方式，例如:Google、微軟的開放(俱樂部)型辦公空間，都令其他公司的員工稱羨，但是否曾思考過這樣的辦公空間真的適合所有的員工嗎？ 本研究欲探討在不同辦公室內部格局及工作特性對工作滿意度的影響，同時探討互動行為對不同辦公室內部格局及工作特性對工作滿意度的中介效果，以作為企業在進行辦公空間規劃時，依不同的工作特性及互動行為，設計適合的辦公室內部格局，藉以提高員工的工作滿意，讓員工為企業創造最大的價值。 經由文獻蒐集及問卷調查分析等方法探討後，本研究有下列發現： （1） 不同「辦公室內部格局」對工作者「工作特性」及「工作滿意」間之影響具有顯著差異。 （2） 工作者「工作特性」認知對其「工作滿意」具有顯著影響。 （3） 工作者「工作特性」認知對其「互動行為」具有顯著影響。 （4） 工作者「互動行為」對其的「工作滿意」具有顯著影響。 （5） 工作者「互動行為」對其「工作特性」認知與「工作滿意」間之關係具有中介效果。 同時得知工作型態屬專注性高且較少與人互動，適合採用密室型的格局規劃；而需獨立思考、同時與同事互動頻繁，且工作位置不固定、或需要任務編組的，較適合採用俱樂部型的格局規劃。 Companies nowadays are facing a more diversified and competetive enviroment with trends of globalization, informatization and rapid-changing knowledge economy. Human resources have been regarded as one of the most important assets and companies try their best to create profits by using various methods attracting and retaining talented employees. Some HRM practices such as providing attractive salary , bonus and benefits and creating an employee-friendly work environments have been used for years. Although people have been admired the working enviroments like google and Microsoft so much, those working enviroments really fit all ? The study is to search for the effect among the Job Characteristics and Job Satisfaction in different Office Layout and find out the result when Interaction used as a mediator. Some significant results have been found via reference collection and questionnaire analysis as follows: 1. Different office layout has a positive influence on employee’s awareness of Job Characteristics, Interaction and Job Satisfaction. 2. Employee''s awareness of Job Characteristics has a positive influence on Job Satisfaction. 3. Employee''s awareness of Job Characteristics has a positive influence on Interaction. 4. Employee''s Interaction has a positive influence on their Job Satisfaction. 5. Employee''s Interaction has a positive mediator influence on the relation between employee''s awareness of Job Characteristics and Job Satisfaction. In conclusion, Cell office layout is suitable for the worker whose job function is highly concentrated and less interaction with other staffs; on the other hand, Club office layout can be adopted for the worker who needs to think independently but frequent interaction with other colleagues.
