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    Please use this identifier to cite or link to this item: http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/110918

    Title: 連鎖餐飲業的教育訓練內容與規劃之探討 : 以A公司為例
    Other Titles: Training program planning delivery and effectiveness in the food service industry : using A company as an example
    Authors: 林楷諭;Lin, Kai-Yu
    Contributors: 淡江大學管理科學學系企業經營碩士在職專班
    陳怡妃;Chen, I-Fei
    Keywords: 教育訓練;服務品質;連鎖餐飲;TTQS;訓練規劃;Educational Training;Service Qualities;Food Service Industry
    Date: 2016
    Issue Date: 2017-08-24 23:39:24 (UTC+8)
    Abstract: 這幾年台灣的「批發、零售、住宿及餐飲業」在產業結構中的所佔比例已逐年增加,其中又以餐飲業的成長為最多。將以連鎖餐飲、教育訓練、人才發展品質管理系統(TTQS)、服務品質來探討。而研究方法上,以實際這三年來的企業內部教育訓練後的問卷調查為樣本以ANOVA來做分析。
    During the past few years, wholesale, retail, accommodation and food service businesses have been outpacing the growth of the whole industrial structure in Taiwan. The food service industry is clearly outperforming others. Within the bibliography Iwill research food service educational training, Talent Quality-management System (TTQS) and service qualities. In terms of research methodology, my research will utilize real questionnaires to analyze the perceived results of educational training.
    In the case studies, my research will analyze the four key aspects as they related to the degree of employee satisfaction in the planning and the contents of educational training. The four aspects include course content, course forms, classroom environments and teachers'' arrangement. Additionally, I will further analyze the affect of variances in employee backgrounds and how it relates to differences of training plans, not only to understand the employees degree of satisfaction from the training sessions but also assess the variances between different employees education level, relevant experience, salary, age and job titles.
    It becomes evident from the analysis that certain differences in peoples backgrounds impacts their satisfaction of the training that they receive. This in-depth analysis is intended to be a foundation for adapting certain aspects of training to improve training in the fast growing food service industry.
    Appears in Collections:[管理科學學系暨研究所] 學位論文

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