Interactivity, engagement, trust, purchase intention and word-of-mouth: A moderated mediation study

淡江大學機構典藏 > 商管學院 > 管理科學學系暨研究所 > 期刊論文 > Item 987654321/110174

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題名:	Interactivity, engagement, trust, purchase intention and word-of-mouth: A moderated mediation study
作者:	Shu-Hsien Liao;Yu-Chun Chung;Wen-Jung Chang
關鍵詞:	interactivity;engagement;trust;purchase intention;word-of-mouth;brand loyalty;moderated mediation;fan page;Facebook;social media;tourism;hospitality
日期:	2019-03-07
上傳時間:	2017-04-18 02:10:48 (UTC+8)
摘要:	This paper presents a model of influence of interactivity and engagement on hotel customers' purchase intention and word-of-mouth by simultaneously including trust as a mediator, analyses the direct and indirect effects among these constructs and examines the moderated mediation effect of brand loyalty. In the proposed model, purchase intention and word-of-mouth are indirectly affected by interactivity and engagement respectively in the hospitality industry, via the mediation of trust. Besides, the indirect effect of interactivity on purchase intention and engagement on word-of-mouth through trust will be stronger with higher brand loyalty than for those with lower brand loyalty. Empirical testing using a survey of 408 Taiwan consumers in hospitality and tourism confirms our hypothesised effects. Finally, managerial implications and limitations of our findings are discussed.
關聯:	International Journal of Services Technology and Management 25(2), p.116-137
DOI:	10.1504/IJSTM.2019.098203
顯示於類別:	[管理科學學系暨研究所] 期刊論文

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