The retail industry in Taiwan plays an important role in people’s lives and influences consumers’ purchasing behavior. Due to global warming and the depletion of energy and other resources, most retailers are required to obey the green policy of reuse, recycling, and reduction in their operational process, service, and products. Therefore, we first evaluated the environmental performance of retailers using selected green criteria. Then, we assessed the performance of sustainable environmental practices among ten selected retailers using grey relation analysis and the entropy method to derive objective weights for the selected criteria. Next, for continuous improvement of retailers’ green performance, we extracted and summarized a self-assessment checklist selected from the questionnaire. Retailers can use the checklist for guidelines for continuous improvement.
International Journal of Information and Management Sciences 27 (2), pp.203-215