淡江大學機構典藏:Item 987654321/108416
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    Title: Enabling innovative ability: knowledge sharing as a mediator
    Authors: Kuo, Yen-Ku;Kuo, Tsung-Hsien;Ho, Li-An
    Keywords: Job satisfaction;Service innovation;Knowledge sharing;Workplace friendship
    Date: 2014-06-03
    Issue Date: 2016-11-25 02:10:46 (UTC+8)
    Publisher: Emerald Group Publishing Limited
    Abstract: Purpose
    The purpose of this paper is to investigate the relationships among job satisfaction, workplace friendship, knowledge sharing and service innovation.

    Design/methodology/approach
    This is an empirical study that targets electronic information engineers at the science parts located in Taipei, Hsinchu and Tainan (n=851), utilizing a survey questionnaire as the data collection instrument to test the relationship among the four dimensions.

    Findings
    The results indicated that: first, both job satisfaction and workplace friendship have demonstrated a significant effect on service innovation; second, knowledge sharing significantly moderates the effect of job satisfaction and workplace friendship on service innovation.

    Originality/value
    The present study adds value by examining the moderating effect of knowledge sharing. The results can contribute to the strategic planning of human resource development in order to enhance the capability of service innovation in the technological industry.
    Relation: Industrial Management & Data Systems 114(5), p.696-710
    DOI: 10.1108/IMDS-10-2013-0434
    Appears in Collections:[Graduate Institute & Department of Educational Technology ] Journal Article

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