Service brand and customer attire: A genetic algorithm approach

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Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/108410

Title:	Service brand and customer attire: A genetic algorithm approach
Authors:	Chang, Wei-Lun;Chang, Hui-Chi;Rahman, Osmud;Hsu, Carol
Keywords:	clothing choice;service experience;brand personality;Taiwan;genetic algorithm
Date:	2015-12-01
Issue Date:	2016-11-25 02:10:32 (UTC+8)
Publisher:	Taylor & Francis
Abstract:	The service industry has given increasing attention to the significance of brand building. In order to understand and examine the relationships among service experience, perceived brand image and clothing choice, a literature-based conceptual model was developed and genetic algorithm approach was employed. Empirical data were collected from two steakhouses in Taiwan. The results of this study reported how clothing could be used and perceived in a social setting – restaurant. Our findings offer new insights and implications to service brand managers and frontline service employees on the areas of customer perceptions and expectations towards the brand through their clothing choices. In addition, practical strategies for constructing brand personality and customer service were recommended.
Relation:	International Journal of Fashion Design, Technology and Education 8(3), pp.194-205
DOI:	10.1080/17543266.2015.1049221
Appears in Collections:	[Graduate Institute & Department of Business Administration] Journal Article

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