Antecedents of Intention to Use CUSS System: Moderating Effects of Self-Efficacy

doi:10.1007/s11628-013-0210-1

機構典藏 > College of Business and Management > Department of Management Sciences > Journal Article > Item 987654321/108287

Please use this identifier to cite or link to this item: https://tkuir.lib.tku.edu.tw/dspace/handle/987654321/108287

Title:	Antecedents of Intention to Use CUSS System: Moderating Effects of Self-Efficacy
Authors:	Lily Shui-Lien Chen;Karen Iee-Fung Wu
Keywords:	CUSS;Personal innovativeness;Switching barriers;Switching costs
Date:	2014-12-01
Issue Date:	2016-11-16 02:11:15 (UTC+8)
Publisher:	Springer Berlin Heidelberg
Abstract:	The current research attempts to examine the antecedent factors of personal innovativeness, switching costs, and switching barriers affecting flight passengers’ attitude toward the common-use self-service (CUSS) usage which in turn affects their behavioral intention. This research also tests the moderating effect of self-efficacy on the relationships between the antecedents and attitude toward CUSS usage. The results from a survey of 523 respondents from the Taiwanese Taoyuan International Airport indicate that the antecedent factors of personal innovativeness and switching barriers have positive and negative influences, respectively on attitude toward CUSS usage which in turn positively affects the behavioral intention. In addition, self-efficacy plays an important moderating role on the relationships between switching barriers and switching costs on attitude toward CUSS usage. In this article, personal innovativeness is investigated on affecting consumer behavior in the acceptance of IT related innovations. Implications for future research are discussed and limitations noted.
Relation:	Service Business 8(4), p.615-634
DOI:	10.1007/s11628-013-0210-1
Appears in Collections:	[Department of Management Sciences] Journal Article

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