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    題名: Development key performance indicators of Hostels
    作者: Juan, Pin-Ju;Juan, Peng-Yu
    關鍵詞: Hostels;Competitive advantage;Balanced Scorecard;BSC;Modified Delphi method
    日期: 2016/07/04
    上傳時間: 2016-10-22 02:12:34 (UTC+8)
    摘要: The purpose of this study is to develop indicators of key performance for hostels with a sustainable framework. In order to develop such objective indicators, this study employed a modified Delphi technique. A panel of 16 academic researchers in tourism provided input into developing the indicators. After three rounds of discussion, the panel members reached consensus on the set of indicators. Passing the result of studies, this research will construct an evaluating pattern of the key performance of the competitive advantage to evaluate the standard operational procedure (sop) of the hostels.
    關聯: 28th European Conference on Operational Research
    顯示於類別:[國際觀光管理學系全英語學士班] 會議論文

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