淡江大學機構典藏:Item 987654321/107720
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    题名: Knowledge organization by information technology consultants: Exploring and discovering the organizational aspect of knowledge management
    作者: Lai, Ling-Ling
    日期: 2004-01-01
    上传时间: 2016-10-12 02:13:07 (UTC+8)
    摘要: Organizing corporate knowledge is critical for corporations to have effective and
    successful knowledge management. However, the knowledge management literature was
    found to be lacking in attention to frameworks of knowledge organization. From the
    viewpoint of library and information science, this study investigates current practices of
    how IT consultants in consulting firms organize corporate knowledge. In particular, this
    study analyzes the methods of knowledge organization used by IT consultants in Taiwan
    to discover patterns and characteristics of organizing corporate knowledge.
    A qualitative approach was used in this dissertation research. Interviews and
    observation were the primary methods in data collection. The major findings of the study
    are: (1) Consultants clearly differentiate knowledge from information, in spite of the
    vague definition of knowledge; (2) When speaking of the usage of a library, consultants
    view the KM system as their library. The actual setting of a library is not as crucial to
    consultants, in both the conceptual and practical sense; (3) Consulting firms use
    classification schemes that they call taxonomies; (4) Faceted analysis is used in
    consulting firms in organizing knowledge when consultants submit their knowledge pieces into the KM system; and (5) Resemblances exist between consultants' work in
    organizing corporate knowledge and librarians' work in organizing knowledge in general.
    For future research, it is recommended to conduct studies in other knowledge-rich
    industries, with different-sized consulting firms, and across different cultures. Results can
    be compared to show similarities and differences with regards to knowledge organization.
    The main implication for practice is that organizations that want to adopt taxonomy is
    strongly advised to consider the theories and metadata creation techniques originated in
    the field of library and information science.
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