淡江大學機構典藏:Item 987654321/106884
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    题名: Quality capability self-diagnosis : a multicriteria evaluation approach
    作者: 黃癸榕
    关键词: Quality assurance;ISO 9000 Series Standards;Multiple criteria decision making
    日期: 1994-01-24
    上传时间: 2016-06-14 11:12:01 (UTC+8)
    摘要: Quality Capability Self-diagnosis is a convenient and
    economical way to assess the performance of an operating
    quality system, as well as a basis for initiating necessary
    corrective actions essential to quality improvement and
    preparation for certification. This paper describes the
    research leading to the development of a cost-effective and
    systematic methodology for performing quality capability
    self-diagnosis. ISO 9000 series standards and the methods
    used to implement multicriteria system evaluation are
    employed to provide a sound basis for the development of
    this quality capability self-diagnosis scheme (QCSDS).
    The QCSDS has been developed to assist manufacturers in
    the conduct of quality assurance audits using internal
    personnel. The methodological structure of QCSDS is presented
    in two major parts: a regular model and a refined model.
    The regular model includes: (1) development of quality
    system auditing criteria, (2) selection of a suitable
    checklist developed from ISO 9000 series requirements, (3)
    development of importance weights for applicable criteria,
    (4) performance measurement, (5) quality system rating, (6)
    analysis of quality auditing results, and (7) suggestions
    for improvement. The refined model is developed to strengthen capability of the model and its reliability for confirming the effectiveness of an operating quality system using quality cost analysis, utility theory and regression analysis.
    A decision support system (QCSDDSS) based on the
    Quattro Pro spreadsheet is incorporated to facilitate the
    application of QCSDS. The QCSDDSS development is based on
    the regular model using ISO 9002 to provide both tabular and
    graphical displays for performance demonstration and
    improvement analysis.
    显示于类别:[資訊管理學系暨研究所] 學位論文

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